Data Privacy Information

Introduction

We respect your privacy and are committed to protecting your personal information. This page explains what data we collect, how we use it, and the choices you have. By using our website, purchasing our products, or interacting with our brand, you agree to the practices outlined here.

What Information We Collect

We collect information in the following categories:

Information you provide directly

• Name
  
• Email address
  
• Shipping and billing address
  
• Payment information (securely processed by our trusted payment partners)
  
• Account login details
  
• Customer service inquiries
  
• Optional: survey responses, reviews, or contest entries
  

Information collected automatically

• Device information (browser, operating system, IP address)
  
• Usage data (pages visited, time spent, links clicked)
• Cookies and tracking technologies for site performance and personalization
  

Information from third parties

• Payment processors
  
• Advertising platforms (e.g., Meta, Google)
  
• Delivery partners
  

How We Use Your Information

We use your data to:

• Process and fulfill your orders
  
• Manage your account
  
• Communicate with you about orders, updates, and promotions
  
• Improve our website and products
  
• Personalize your shopping experience
  
• Detect and prevent fraud
  
• Comply with legal requirements
  

We do not sell your personal information.

Legal Basis for Processing (GDPR)

If you live in the EU/UK, we rely on the following bases:

• Contract: to process orders
  
• Consent: for marketing communications
  
• Legitimate interest: website optimisation, fraud prevention
  
• Legal obligation: tax, accounting, and regulatory compliance
  

How We Share Your Information

We only share information with trusted partners when necessary:

• Payment processors
  
• Shipping and logistics companies
  
• Marketing and analytics platforms
  
• IT and hosting providers
  
• Legal or governmental authorities when required
  

All partners must comply with data protection laws.

Cookies & Tracking

We use cookies to:

• Enable essential website functions
  
• Remember your preferences
  
• Track analytics and site performance
• Deliver personalized ads (optional based on consent)
  

You can control cookies through your browser or our cookie settings banner.

Your Rights

Depending on your region, you may have rights such as:

• Access your data
  
• Request corrections
  
• Request deletion
  
• Opt out of marketing
  
• Object to certain processing
  
• Request data portability
  
• Withdraw consent at any time
  

To make a request, contact us at: sales@monarch-ldn.com

Data Retention

We keep your information only as long as necessary for:

• Fulfilling orders
  
• Legal and accounting obligations
• Resolving disputes
  
• Providing ongoing account services
  

Security Measures

We use industry-standard safeguards to protect your information, including:

• Encrypted checkout and payment processing
  
• Secure servers and firewalls
  
• Access controls for staff
  
• Regular monitoring for security risks
  

International Transfers

Your information may be stored or processed outside your home country. We ensure appropriate safeguards such as Standard Contractual Clauses where required.

Children’s Privacy

Our products and website are not intended for children under 16. We do not knowingly collect data from minors.

Updates to This Policy

We may update this page from time to time. The most recent version will always be posted here with a revised “Last Updated” date.

Contact Us

If you have questions or concerns about how we handle your data, contact us:

Email: sales@monarch-ldn.com

Address: 62 Hatton Garden, London, EC1N 8LR